MyView & PayPoint Status

Just want to keep you up-to-date. We made a little progress this week we determined we will be using Authorize.net and the method we will be using will NOT require you purchase a SSL (Secure Socket Layer) certificate. This method will also keep you from having to keep your customer credit card information in your database reducing your liability.

We are also looking into hosting MyView & PayPoint on our secure servers so you won't even need to purchase a web server or install the software at all. You should hear more about this feature in my blog next week as we move forward with testing this.

MyView & PayPoint is Almost Here!

As promised, in this weeks blog entry I will report on the status of MyView & PayPoint. Two new products from Micro Key Solutions. I am very excited about these new products because they will help you keep and maintain a strong relationship with your customers. Something that is needed in today's economic times. Another reason I am excited about these two products, they are being developed them from the ground up to either be embedded in your SSL web site, as a pop-up or can be accessed using mobile devices like the IPOD Touch or IPHONE.

MyView will allow your customers to check their alarm status, review Users and People-to-Call, review the last fifty entries in their alarm history for each area or partition. They will be able review their contact and billing information, view service information including any automatic services and open work orders. They will even be able enter a service request online. Customers using medical monitoring will be able review their medical information you have stored in your database including doctor and hospital info and any medications they are taking.

PayPoint will allow your customers to view their open invoices and pay online with a credit card through Authorize.net. The great thing about PayPoint it will take into account any unallocated receipts and post the receipts and allocate them automatically.

If you are using the Bill Payer feature of our software you will be able to assign a customer access to the Bill Payer account and give them give them access to ALL service locations. You can even give them rights to set up their own users. But don't worry they can't grant rights to their users unless you have first given those rights to the administrative user.

In the first release of MyView your customer WILL NOT be able to change any information and they will directed to call to alter the content of your database. In the future they will be able to directly email a request to change data or will be able to change the data themselves online. All three of these levels will be available for you to assign user as you desire. You may grant rights to alter contact info but then deny access to alarm or service info. You are in total control of what you users can access and change using MyView.

It was our hope to have MyView and PayPoint available by mid summer, but due to scheduling issues this has been pushed back to late summer, sometime in September. MyView is presently ready for Beta Testing, and we are finishing up the coding on PayPoint. We won't make either product available for Beta until they are both ready. Right now it looks like we are still two weeks out.

If you would be interested in beta testing these products email me at swright@microkey.com. You must be a Micro Key Millennium customer and currently on support. Those that have purchased WebView will have first crack at it. If you would like to access the MyView Demo using your iPhone or iPod Touch, simply access webview.dyndns.org/myview. You can follow the progress of these and all WebView projects at http://webview.microkey.com/.

Live Chat and Webinars

Well it's been awhile since I posted to my blog so there is a lot to get you caught up on. First off in July we added Live Chat to the web site. Our Business Development Reps are manning it and ready to answer your questions on any of our products and services.

We also started something, I call, Micro Key Webinars. Our first training webinar took place last Friday and it was on a new feature of our software that allows you to customise your invoices, proposals and work orders. We placed a recording of this webinar on our Tech Support web site in the Video Training Center. This first webinar was a great success so I am sure we will be planning others in the months ahead.

I have also been working on the new WebView products call MyView and PayPoint. These two new products will be going into Beta testing really soon and should be available sometime in September.

MyView is product which allows your customer to view their account and system information online and PayPoint will allow your customers to pay their bill online and will automatically post the receipt and allocate it which will save you time and money. Both of these products can be accessed from any web browser, this includes Safari on either a Ipod Touch or IPhone. Unlike WebView these products can be embedded in your existing web site.

Watch for more details on MyView and PayPoint in my next blog entry.