2015 marked the 30th anniversary of MKS as a company, but also was a year filled with adding key pieces to the core executive leadership. These senior executives were handpicked by MKS President Victoria Ferro for their individual expertise in their respective fields and industry knowledge.
joined the team as the new director of technical support and implementation.
Joe was tasked with continuing to grow these vital departments while maintaining their strong industry reputation
made a quick impact within the departments by:
turnaround time to resolve tier 1,2 and training issues by 80% as cleared out
the backlog of pending support tickets
live chat feature for direct connection to the technical
support specialists for quick “how to” questions
contributed to the overall of improved satisfaction of customers when dealing
with support/implementation related items
Brad Casper joined the MKS team as the Director of Development in July and also looked to
make an immediate impact.
Brad’s industry experience spans very large companies (Verizon,
Citibank) to small start-ups, across the Telecom, Automotive, Financial
Services and Public Utility industries. This technical and industry depth
of knowledge will prove invaluable in leading the MKS development team
Under his direction, the MKS Development Team has:
- Continued to make major improvements with their software development process
- Numerous new features to the Millennium Management in order to
continue to the deliver the best accounting software in
- Completed the first layer of integration with the CSS Aeonix System.
- Improved the QA process and reporting
The latest addition to the leadership brings an industry veteran to
MKS. Deanna Blair joins MKS as the new
VP of Business Development.
Deanna’s background and industry experience provide a unique perspective
to serve MKS clients and prospects with implementing solutions that will help
them save time and money by using the efficiencies provided by the award winning MKS Millennium Software.
Deanna’s duties will include
- Implementing an aggressive business development
- Ensuring that MKS Products and Services are installed and maintained
with the highest level of service and customer satisfaction.
- Reestablishing and growing the company’s overall west coast presence
These three new additions to the executive team all bring a unique set
of leadership skills and all look to impact
continued growth of MKS in 2016 as the leading provider of alarm monitoring software and central
station automation software.
For more information on the new executive leadership members please
visit our webiste.
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