Choosing a monitoring solution can seem like a very overwhelming process, as well it should be.
Your automation software is the backbone of your central station and you want to make sure your operators, (the face of your central station) have the necessary tools to make them successful at what they do.
In this blog post, we will cover the top 3 things to consider when you are choosing a central station automation software.
1. Video Verification
This is a trending topic within the industry. So what exactly is a verified alarm? Depends on who you ask. Law enforcement defines it as a crime in progress deserving a priority response.
In contrast, many in the security alarm industry define verified alarm as simply preventing a needless dispatch to a false alarm.
While these definitions can somewhat differ, the importance of a verified alarm is an important feature in both scenarios.
Benefits for a Central Station using Video Monitoring
- Reduction of false alarms
- Properly assigning correct priority to each alarm
- Increase of recurring monthly revenue
- Up sell ability
- Supply superior services
- Better customer service
- Ensure all alarms are handled as efficient as possible
2. PERS Monitoring Capabilities
This is another buzz word within the industry as well. The PERS (personal emergency response system) is a rapidly growing market within the monitoring world. A study published by Security Systems News forecasts that the PERS market is set to double by 2019.
Some more numbers:
In 2000, 605 million people worldwide were 60 or older, in 2050 that number is expected to be close to 2 Billion.
It’s hard to ignore that kind of growth.
Even if you aren’t currently utilizing this type of monitoring, you want to make sure that your automation software already comes equipped with this capability so that you have the option to take part in this rapidly growing segment.
3. Operator Training Time
As stated earlier, operators are one of the most important positions at your central station and are often viewed as the face of your business. You are committing a great deal of financial, time and training towards them so why wouldn’t you want a software that sets them up for success.
Industry standard for operator training is a few weeks to even a few months. You’ll need to ask yourself, are we ok with that soft of time commitment just to get up to speed on processing signals? Or is a software that your central station operators can learn in as little as one shift more along the lines you are looking towards?
What features does the software provide to ensure your operators will be successful?
Make sure to confirm that the central station automation software you are considering comes with an operator guided response feature. Meaning, are there action plans in place to help your operators be as efficient as possible when processing signals.
During your research process, make sure that the monitoring software solution contains these top 3 things so that your business is utilizing the best central station monitoring software possible.
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