Last year we published the top 3 things to consider when choosing a monitoring automation software, we wanted to add on to that previous blog post by including two additional things to consider.
As stated before, choosing your monitoring software can be the most important decision your central station has to make. It directly effects your customers, employees and your reputation.
Please take a quick look at our 2 additional suggestions.
Data Conversion Pains… Ouch?
If any software provider tells you there won’t be any data conversions pains….guess what? They’re lying! There will always be some sort of pains associated with this process, but it depends on the infrastructure and processes that are in place that can greatly minimize these pains. After all, the data conversion process is often one of the biggest deterrents from changing software providers, which is why it needs to be organized and done properly. Ensure that your potential software partner has an in-house team and is committed to working closely with you throughout the process. They also need to offer a true test/sandbox environment so that you can ensure the data works within your processes and your staff has time to become conformable working in that test environment. The last thing to verify is that you are able to bridge the dual systems for an easy, comfortable transition for when you go live with the new software.
Response Time: Save time, Save Lives!
Honestly, this is really all your customers care about. If your response times are slow, then all other features are irrelevant. What does your current software provider do to ensure fast response times? The software needs to automate as many tasks as possibly so that it sets the central station operators up for success during a life safety issue. Don’t tie up your operators by having them run tedious reports, notification emails and data entry. Also, make sure that your provider has an operator guided response/actions plans process in place so that it takes the guesswork out of signal processing.
We hope these additional suggestions along with our previous list provide you with some great insight when choosing your next central station automation software.
For more information our Millennium Monitoring software, click here!
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