You may have heard of the term “single point of entry” thrown around various industry chatter and publications, but might be wondering what exactly does it mean for my security alarm industry business.
As it applies to our industry, single point of entry means that you have one access point for your central station automation software. You don’t have to rely on multiple third party software platforms that need to be accurately communicating with each other at all times.
Below are the top 3 pains associated with not utilizing a single point of entry software solution:
Duplicate Data Entry
When managing multiple software components that don’t communicate with each other, there is no way to get around duplicate data entry.
Does this scenario sound familiar?
Step 1: Enter all of your data
Step 2: Login to your additional software platform, enter same data again
Step 3 - ???: Repeat however many times needed to ensure all of your platforms are updated
This process could occurs multiple times per week or even per day! With one single point of entry, you enter the data once and you’re done.
Costly Errors with your Database
When working with different platforms, the risk of errors is greatly increased. Obviously your database operators are always trying to be as accurate as possible when entering data, but that accuracy can be compromised with each different time you reenter that data.
Errors within your database can range from simple oversights to major issues with inaccurate account information. Can you afford to take those risks?
Giving Away your Services
Without an integrated service solution, you don’t have an insight of what accounts have been serviced or not. Which can lead to numerous issues for your service department:
- Servicing overdue accounts
- Not servicing good standing accounts
- Wasting labor hours
- Bad customer service and reputation
With an integrated service solution, you will have a clear insight of what is going on with your service department and eliminate these issues mentioned above. Utilize features such as service tracking and smart scheduling to ensure you are providing the best customer service possible.
We hope we have cleared up the question of “what exactly is single point of entry and how can it help my business?” Such a vital component for your software solution cannot be overlooked!
To learn more about what a single point of entry automation software can do you for your business, click here.
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