leave-a-review quick-contact-form glass music search envelope-o heart star star-o user film th-large th th-list check checklist close search-plus search-minus power-off signal cog trash-o home file-o clock-o road download arrow-circle-o-down arrow-circle-o-up inbox play-circle-o repeat refresh list-alt lock flag headphones volume-off volume-down volume-up qrcode barcode tag tags book bookmark print camera font bold italic text-height text-width align-left align-center align-right align-justify list dedent indent video-camera image pencil map-marker adjust tint edit share-square-o check-square-o arrows step-backward fast-backward backward play pause stop forward fast-forward step-forward eject chevron-left chevron-right plus-circle minus-circle times-circle check-circle question-circle info-circle crosshairs times-circle-o check-circle-o ban arrow-left arrow-right arrow-up arrow-down mail-forward expand compress plus minus asterisk exclamation-circle gift leaf fire eye eye-slash exclamation-triangle plane calendar random comment magnet chevron-up chevron-down retweet shopping-cart folder folder-open arrows-v arrows-h bar-chart twitter-square facebook-square camera-retro key cogs comments thumbs-o-up thumbs-o-down star-half heart-o sign-out linkedin-square thumb-tack external-link sign-in trophy github-square upload lemon-o phone square-o bookmark-o phone-square twitter facebook github unlock credit-card rss hdd-o bullhorn bell-o certificate hand-o-right hand-o-left hand-o-up hand-o-down arrow-circle-left arrow-circle-right arrow-circle-up arrow-circle-down globe wrench tasks filter briefcase arrows-alt group chain cloud flask cut copy paperclip floppy-o square bars list-ul list-ol strikethrough underline table magic truck pinterest pinterest-square google-plus-square google-plus money caret-down caret-up caret-left caret-right columns sort sort-desc sort-asc envelope linkedin rotate-left gavel dashboard comment-o comments-o bolt sitemap umbrella clipboard lightbulb-o exchange cloud-download cloud-upload user-md stethoscope suitcase bell coffee cutlery file-text-o building-o hospital-o ambulance medkit fighter-jet beer h-square plus-square angle-double-left angle-double-right angle-double-up angle-double-down angle-left angle-right angle-up angle-down desktop laptop tablet mobile circle-o quote-left quote-right spinner circle mail-reply github-alt folder-o folder-open-o smile-o frown-o meh-o gamepad keyboard-o flag-o flag-checkered terminal code mail-reply-all star-half-empty location-arrow crop code-fork chain-broken question info exclamation superscript subscript eraser puzzle-piece microphone microphone-slash shield calendar-o fire-extinguisher rocket maxcdn chevron-circle-left chevron-circle-right chevron-circle-up chevron-circle-down html5 css3 anchor unlock-alt bullseye ellipsis-h ellipsis-v rss-square play-circle ticket minus-square minus-square-o level-up level-down check-square pencil-square external-link-square share-square compass caret-square-o-down caret-square-o-up caret-square-o-right eur gbp dollar inr cny rouble krw bitcoin file file-text sort-alpha-asc sort-alpha-desc sort-amount-asc sort-amount-desc sort-numeric-asc sort-numeric-desc thumbs-up thumbs-down youtube-square youtube xing xing-square youtube-play dropbox stack-overflow instagram flickr adn bitbucket bitbucket-square tumblr tumblr-square long-arrow-down long-arrow-up long-arrow-left long-arrow-right apple windows android linux dribbble skype foursquare trello female male gittip sun-o moon-o archive bug vk weibo renren pagelines stack-exchange arrow-circle-o-right arrow-circle-o-left caret-square-o-left dot-circle-o wheelchair vimeo-square try plus-square-o space-shuttle slack envelope-square wordpress openid bank graduation-cap yahoo google reddit reddit-square stumbleupon-circle stumbleupon delicious digg pied-piper pied-piper-alt drupal joomla language fax building child paw spoon cube cubes behance behance-square steam steam-square recycle automobile cab tree spotify deviantart soundcloud database file-pdf-o file-word-o file-excel-o file-powerpoint-o file-image-o file-archive-o file-audio-o file-movie-o file-code-o vine codepen jsfiddle life-bouy circle-o-notch ra empire git-square git hacker-news tencent-weibo qq wechat paper-plane paper-plane-o history circle-thin header paragraph sliders share-alt share-alt-square bomb futbol-o tty binoculars plug slideshare twitch yelp newspaper-o wifi calculator paypal google-wallet cc-visa cc-mastercard cc-discover cc-amex cc-paypal cc-stripe bell-slash bell-slash-o trash copyright at eyedropper paint-brush birthday-cake area-chart pie-chart line-chart lastfm lastfm-square toggle-off toggle-on bicycle bus ioxhost angellist cc ils meanpath home2 home3 home4 office newspaper pencil2 pencil3 quill pen blog droplet paint-format image2 image3 images camera2 music2 headphones2 play2 film2 camera3 dice pacman spades clubs diamonds pawn bullhorn2 connection podcast feed book2 books library file2 profile file3 file4 file5 copy2 copy3 copy4 paste paste2 paste3 stack folder2 folder-open2 tag2 tags2 barcode2 qrcode2 ticket2 cart cart2 cart3 coin credit calculate support phone2 phone-hang-up address-book notebook envelope2 pushpin location location2 compass2 map map2 history2 clock clock2 alarm alarm2 bell2 stopwatch calendar2 calendar3 print2 keyboard screen laptop2 mobile2 mobile3 tablet2 tv cabinet drawer drawer2 drawer3 box-add box-remove download2 upload2 disk storage undo redo flip flip2 undo2 redo2 forward2 reply bubble bubbles bubbles2 bubble2 bubbles3 bubbles4 user2 users user3 users2 user4 user5 quotes-left busy spinner2 spinner3 spinner4 spinner5 spinner6 spinner7 binoculars2 search2 zoomin zoomout expand2 contract expand3 contract2 key2 key3 lock2 lock3 unlocked wrench2 settings equalizer cog2 cogs2 cog3 hammer wand aid bug2 pie stats bars2 bars3 gift2 trophy2 glass2 mug food leaf2 rocket2 meter meter2 dashboard2 hammer2 fire2 lab magnet2 remove remove2 briefcase2 airplane truck2 road2 accessibility target shield2 lightning switch powercord signup list2 list3 numbered-list menu menu2 tree2 cloud2 cloud-download2 cloud-upload2 download3 upload3 download4 upload4 globe2 earth link flag2 attachment eye2 eye-blocked eye3 bookmark2 bookmarks brightness-medium brightness-contrast contrast star2 star3 star4 heart2 heart3 heart-broken thumbs-up2 thumbs-up3 happy happy2 smiley smiley2 tongue tongue2 sad sad2 wink wink2 grin grin2 cool cool2 angry angry2 evil evil2 shocked shocked2 confused confused2 neutral neutral2 wondering wondering2 point-up point-right point-down point-left warning notification question2 info2 info3 blocked cancel-circle checkmark-circle spam close2 checkmark checkmark2 spell-check minus2 plus2 enter exit play3 pause2 stop2 backward2 forward3 play4 pause3 stop3 backward3 forward4 first last previous next eject2 volume-high volume-medium volume-low volume-mute volume-mute2 volume-increase volume-decrease loop loop2 loop3 shuffle arrow-up-left arrow-up2 arrow-up-right arrow-right2 arrow-down-right arrow-down2 arrow-down-left arrow-left2 arrow-up-left2 arrow-up3 arrow-up-right2 arrow-right3 arrow-down-right2 arrow-down3 arrow-down-left2 arrow-left3 arrow-up-left3 arrow-up4 arrow-up-right3 arrow-right4 arrow-down-right3 arrow-down4 arrow-down-left3 arrow-left4

Frequently Asked Questions

Common Central Station and Alarm Dealer Questions and Answers

Discover the power of our Accounting, Service and Central Station software solutions for yourself. Browse our Frequently Asked Questions below to learn more about our products and services and see why over 4,000 customers in 43 nations choose MKS.

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Why is MKS a better option than other software providers?

Category: MKS Competitors

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Why is MKS a better option than other software providers?

We offer the best software solutions for the security alarm industry. MKS saves you money, simplifies training and automates operations. These solutions include alarm dealer software, central station automation software and mobile apps. We provide the ONLY true single-point-of-entry platform within the industry! 

When you choose MKS, you choose the fully integrated solutions that companies have trusted for their security, fire, environmental, medical and mechanical monitoring and accounting needs for decades. 

Category: MKS Competitors

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What is Micro Key University (MKU)?

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What is Micro Key University (MKU)?

MKU is our online training university for our customers on support. Weekly training webinars are hosted by our product experts to ensure that our customers are able to fully utilize their software investment.

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What monitoring modules/products do you offer?

Category: MKS Products

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What monitoring modules/products do you offer?

    Operator Guided Response/Dispatch
    Communications Module
    Virtual Operator
    Virtual Printer
    Dealer Access
    Dealer Sync

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What is included with your Technical Support service?

Category: About MKS

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What is included with your Technical Support service?

  • Installation, latest upgrades, set up configuration
  • IssueTrak – support management software
  • West Coast hours of operations
  • Access to MKS University  
  • Knowledgeable central support staff that is fully committed to offering the highest level of support for your business
  • Video library training and users forum
  • And much more!

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How many customers do you have?

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How many customers do you have?

We have over 4,000 customers worldwide in over  43 countries

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How large is MKS?

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How large is MKS?

MKS has 28 full-time employees, with over 200 years of combined industry experience, that comprises programming, technical support, implementation, data conversion, sales, marketing, executive team and administration.

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What are your target markets for your products (management and monitoring)?

Category: MKS Products

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What are your target markets for your products (management and monitoring)?

MKS targets the following markets/ industries. For more information click here.
   
Alarm Dealers
Full-Service Central Stations
Contract Central Stations
PERS Central Stations
Proprietary Central Stations
Universities, Colleges and School Districts
Municipalities
Government and Embassies

 

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What mobile products do you offer?

Category: MKS Products

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What mobile products do you offer?

MKS offers several exceptional mobile-based products that keep you up to date no matter where you are or what time it is!

  • WebTech (accessible through any web-based browser)
  • Virtual Operator  (available via iTunes and Google Play)
  • Tech Pro (available via iTunes and Google Play)
  • ExecKey  (available via iTunes and Google Play)
  • MKSales  (available via iTunes)

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How many employees do you have? How many departments?

Category: About MKS

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How many employees do you have? How many departments?

28 full time employees, with over 200 years combined industry experience,  that make up programming, technical  support, implementation, data conversion, sales, marketing, executive team and administration

Category: About MKS

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What accounting modules/products do you offer?

Category: MKS Products

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What accounting modules/products do you offer?

  • Accounts Receivable/Recurring Billing
  • Account Payable and Purchasing
  • Inventory and Job Costing
  • General Leger
  • Service and Scheduling
  • Sales/CRM Management
  • WebTech
  • Tech Pro (Mobile App)
  • ExecKey  (Mobile App)
  • Customer Connect

Category: MKS Products

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What are your normal business operating hours?

Category: About MKS

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What are your normal business operating hours?

Our regular core business hours (excluding tech support) are M-F 8:30am-5:30pm (EST)

Category: About MKS

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Do you offer support for your products?

Category: MKS Products

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Do you offer support for your products?

Yes, our in-house support professionals are knowledgeable, sensitive to overall business demands and quickly adapt to customers' changing needs.   Support Central Techs provide a quality-driven support experience that asserts our commitment to resolving customer challenges.

Category: MKS Products

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What are your Tech Support Hours?

Category: About MKS

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What are your Tech Support Hours?

Normal tech support operating hours are Mon-Fri 8:30am – 7:00pm (EST)

NiteLine services are available as well.  Contact sales for pricing.

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Is MKS only for small companies?

Category: About MKS

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Is MKS only for small companies?

No, MKS’ products are fully adaptable to any business of any size. Our software is able to support businesses that have well over 100,000 accounts. This ability enables our software to meet the needs of your business, no matter the size.

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How long have you been in business?

Category: About MKS

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How long have you been in business?

MKS was founded in 1985

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Is your product Windows based?

Category: MKS Products

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Is your product Windows based?

 Yes, we actually were the first Windows-based software within the industry (since 1996).

Category: MKS Products

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What does single-point entry mean?

Category: MKS Products

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What does single-point entry mean?

Single-point entry is a term that we use to describe the ability of our software to seamlessly integrate our management and monitoring modules for a true single point of entry. Eliminate the need to run multiple programs, use third party add-ons and duplicate data entry. MKS offers the industry’s ONLY true single-point-entry platform.

Category: MKS Products

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"There is not another software company out there that would give their customers the one-on-one attention. On their best day, QuickBooks couldn’t dream up that kind of customer service!"

Amber O. — Creekside Electronics View All